AI Workflow Specialist (Contract)

Own and tune an e-commerce client's existing AI support-ticket agent, then automate reconciliation, reporting, and catalog work across departments.

Scale Army's client buys, bundles, and resells merchandise online and wants to move from scattered AI experiments to automation that is part of how the business runs. The specialist reports to the founder.

Part of the job is operating an AI agent that already exists: an auto-responder over several support inboxes backed by an internal knowledge library, which needs its knowledge expanded and its success rate improved. The rest is building automations with AI coding tools across accounting, reporting, and a large SKU catalog.

What you would own

• Own and improve the existing AI-powered support-ticket agent and its knowledge library.
• Automate credit-card and invoice reconciliation against QuickBooks.
• Build a consolidated reporting layer over 7–8 data sources.
• Build tools or agents to clean and maintain a catalog of tens of thousands of SKUs.

What they're looking for

• Strong business judgment and comfort with loosely defined problems.
• Ships internal tools with AI coding assistants such as Claude Code.
• End-to-end ownership from workflow audit through adoption.
• Based in LATAM, Africa, or Eastern Europe and available 9–5 US Eastern.

Location: LATAM, Africa, Eastern Europe · 9–5 US Eastern. Hours: Full-time hours contract (9:00–17:00 EST). Pay: $2000–2300/mo.

Remote staffing firm placing contractors with US clients; this client is a lean e-commerce reseller.